Data Analyst – MI & Operations

About us

Funding Xchange is turning the traditional credit process on its head – by holding the credit models of and strong relationships with more than 40 lenders we ensure lenders come to the small business seeking finance to make indicative offers through Funding Xchange. Putting business owners in control of selecting lenders.  Our lenders include the biggest ‘names’ in alternative finance including Funding Circle, iwoca, Market Invoice and Capital on Tap as well as smaller niche players that offer attractive products to sub segments of the market.

We have helped 100,000 small businesses understand their finance options by providing our technology to Price Comparison Websites like MoneySuperMarket and Money.co.uk to fuel their Business Funding channels as well as other partners such as Experian, Sage and Monzo. We have also integrated access to finance into payment solutions and cloud accounting software to provide a seamless experience for small businesses.

Funding Xchange is designated by HM Treasury as a Finance Referral Platform and works with nine UK banks to help their customers access finance solutions if they are not ready for bank finance.

Half fin, half tech we are VC-backed with offices at Barclays RISE in Shoreditch.

• Website: www.fundingxchange.co.uk
• Job Title: Data Analyst – MI & Operations
• Location: London

The Role

Main opportunities

• You will play a valuable role in building upon the data insight capabilities of the FXE platform.  These include such varied areas as customer identification, customer conversion, product performance, marketing performance and customer service.  Being able to automate these insights so that senior management have a permanently available and up-to-date set of dashboards will be a key requirement.  You will gain a broad perspective of the entire business and see first-hand how data can be leveraged to create real commercial value and insights.
• A key area of support will be helping optimise our business, through developing insights into individual lender performance, how each lender is reflected in our platform and developing capabilities to establish the impact of any single or group of lenders on another. This support will leverage rich data on customers from third party sources, finance products, approved funding and importantly funding declines to help us and our lenders to optimise the use of our platform.

Key responsibilities of role

• Building, creating, developing complex relationships between datasets to create an integrated platform for gaining business insights from the Funding Xchange platform
• Measurement of commercial value achieved from implementation of identified KPIs, data insights and initiatives
• Customer profiling of FXE users to build a picture of the businesses, people and financial health of business users of the FXE service 
• Digital Performance – Measurement of website conversion and build out of commercial KPIs to enable best-in-class trading performance and reporting
• Liquidity profiling – Alignment and correlation of customer profiling (demand) vs liquidity available from lenders (supply) and identification of lender cross over, liquidity by product, segment, value, customer type etc. 
• Lender commercial performance – building out of KPIs to highlight and track lead performance.  Track sales conversion by lender and commercial performance and develop data-driven recommendations to improve lead conversion.
• Customer service – Analyse the metrics of our growing customer service team to help drive key business decisions
• Technical – Work with the development team to help them enable the capture of data for analytics / insights
• Creating live dashboards that integrate Funding Xchange’s leading funding platform

Necessary education:

• Bachelors’ degree (Engineering, mathematics, computer science, economics, business) or similar coursework or technical program

Experience required:

• At least 3-5 years’ professional experience in a data analysis role (e.g., consulting, or data analyst-type role)
• Exceptional business analytics and quantitative skills and demonstrated experience analysing complex data
• Advanced Excel and Power BI user who can distil insights into visual graphs / tables for use in PowerPoint presentations 
• SQL expertise is a key requirement
• Any past programming, especially Python / technical experience is an asset (as you will likely pick-up our systems more quickly)
• Experience / knowledge of financial services, fintech, technology are assets
• Strong written and oral communication skills

Key characteristics desired:

• Is detail-oriented, self-motivated and highly organized with strong problem-solving skills
• Ability to adapt to change and thrive in a fast-paced start-up environment
• Ability to take ownership and actively contribute to improving processes and quality of analysis
• Willingness to continuously learn and grow as the role progresses
• Strong professional and / or academic track record

The Benefits

• Excellent offices in the heart of London’s Tech City
• Super-talented teammates
• Real opportunity to have impact and gain valuable fintech experience
• Plenty of support in the role is offered in a small team environment